Our customers are our top priority. We are dedicated in helping with hair selection, proper education on hair maintenance, and providing high quality hair extensions. We want you to know that we are here for you every step of the way. We value you and will continue to support you even after your purchase. You are not another order to us, we look at our customers as sister’s. Once you order with us you are now a part of Only Raw Beauty for life. We will respond within 24-48 business hours Monday - Friday.